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Salesforce Certified AI Specialist Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements.
What should an AI Specialist recommend to resolve the issue?

A. Enable data masking for sandbox refreshes.
B. Add new data masking rules in LLM setup.
C. Configure data masking in the Einstein Trust Layer setup.

Answer: C

Explanation:
WhenUniversal Containers' AI data masking rulesdo not meet organizational privacy and security standards, the AI Specialist should configure thedata maskingrules within theEinstein Trust Layer. The Einstein Trust Layerprovides a secure and compliant environment where sensitive data can be masked or anonymized to adhere to privacy policies and regulations.
* Option A, enabling data masking for sandbox refreshes, is related to sandbox environments, which are separate from how AI interacts with production data.
* Option C, adding masking rules in the LLM setup, is not appropriate because data masking is managed through theEinstein Trust Layer, not the LLM configuration.
The Einstein Trust Layer allows for more granular control over what data is exposed to the AI model and ensures compliance with privacy regulations.
Salesforce AI Specialist References:For more information, refer to:https://help.salesforce.com/s/articleView?
id=sf.einstein_trust_layer_data_masking.htm

NEW QUESTION # 78
An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads basedon their interactions and data stored in Salesforce. The AI Specialist needsto configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should the AI Specialist use?

A. Automatic grounding using Draft with Einstein feature
B. Ground with Record Merge Fields
C. Ground with Apex Merge Fields

Answer: B

Explanation:
ForEinstein Sales Emailsto generate personalized follow-up emails, it is crucial to ground the email content with the most up-to-date and accurate information. Grounding refers to connecting the AI model with real- time data. The most appropriate technique in this case isGround with Record Merge Fields. This method ensures that the content in the emails pulls dynamic and accurate data directly from Salesforce records, such as lead or contact information, ensuring the follow-up is relevant and customized based on the specific record.
* Record Merge Fieldsensure the generated emails are highly personalized using data like lead name, company, or other Salesforce fields directly from the records.
* Apex Merge Fieldsare typically more suited for advanced, custom logic-driven scenarios but are not the most straightforward for this use case.
* Automatic grounding using Draft with Einsteinis a different feature where Einstein automatically drafts the email, but it does not specifically ground the content with record-specific data likeRecord Merge Fields.
References:
* Salesforce Einstein Sales Emails Documentation:https://help.salesforce.com/s/articleView?id=release- notes.rn_einstein_sales_emails.htm

NEW QUESTION # 79
An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the AI Specialist obtain related items?

A. Create a flex template that takes the records in question as inputs.
B. Utilize a standard email template and manually insert the required data fields.
C. Call prompt initiated flow to fetch and ground the required data.

Answer: C

Explanation:
To ground a sales email onOpportunity Products, Events near the customer, and Tone and voice examples, the AI Specialist should use aprompt-initiated flow. This flow can dynamically fetch the necessary data from related records in Salesforce and ground the generative AI output with contextually accurate information.
* Option B (flex template)does not provide the ability to fetch dynamic data from Salesforce records automatically.
* Option C (manual insertion)would not allow for the dynamic and automated grounding of data required for custom prompts.
Refer toSalesforce documentation on flowsand grounding for more details on integrating data into custom prompt templates.

NEW QUESTION # 80
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A. Einstein Copilot Action: Draft or Revise Sales Email
B. Einstein Copilot Action: Find Similar Opportunities
C. Einstein Copilot Action: Summarize Record

Answer: A

Explanation:
For sales reps who need to draft personalized emails based on previous communications, the AI Specialist should recommend theEinstein Copilot Action: Draft or Revise Sales Email. This action uses AI to generate or revise email content, leveraging past successful communications to create personalized and relevant outreach to prospects or clients.
* Find Similar Opportunitiesis used for opportunity matching, not email drafting.
* Summarize Recordprovides a summary of customer data but does not directly help with drafting emails.
For more information, refer toSalesforce's Einstein Copilot documentationon standard actions for sales teams.

NEW QUESTION # 81
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.
Which features should the AI Specialist recommend?

A. Service Replies and Case Summaries
B. Service Replies and Work Summaries
C. Reply Recommendations and Sales Summaries

Answer: A

Explanation:
To improve the productivity of the service center, the AI Specialist should recommend theService Repliesand Case Summariesfeatures.
* Service Replieshelps agents by automatically generating suggested responses to customer inquiries, reducing response time and improving efficiency.
* Case Summariesprovide a quick overview of case details, allowing agents to get up to speed faster on customer issues.
* Work Summariesare not as relevant for direct customer service operations, andSales Summariesare focused on sales processes, not service center productivity.
For more information, seeSalesforce's Einstein Service Cloud documentationon the use of generative AI to assist customer service teams.

NEW QUESTION # 82
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